Return Policy Timeline
| Category | Timeline | Condition | |
| Mobile cases | 7 days or less from the date of delivery | Refunds are not offered on Mobile Case purchases. However, we do provide a replacement in case of any defect. Raise request for the replacement within 5 days of receiving the product. | |
| Wired Earphone | 10 days or less from the date of delivery | You can ask for a replacement against any of your order within 3 days of its date of delivery. Refunds are not offered on Headphone purchases. However, we do provide a replacement in case of any defect. | |
| Bluetooth Earphone | 10 days or less from the date of delivery | Refunds are not offered on Bluetooth Earphones purchases. However, we do provide a replacement in case of any defect. Raise request for the replacement within 5 days of receiving the product. | |
| Bluetooth Earbuds | 10 Days or Less from the date of delivery | Refund is not offered on Mini Bullet. However, we do provide a replacement in case any defect. Please Raise request for the replacement within 5 days of receiving the product. We offer 6 months warranty on Software Issues. | |
| USB Cable | 5 days or less from the date of delivery | You can ask for a refund against any of your order within 3 days of its date of delivery, KSS USB Cable purchasesRaise request for the replacement within 5 days of receiving the product. | |
| What are the conditions of Replacement? | |||
| Mobile Cover | Fitting issue (Have to provide the dimensions of the product and your phone through images/video) | Different print received | Damaged product received. |
| Wired Earphone | |||
| Wireless Earphone / Earbuds | Software Issue | Damaged product received | Not able to sync with the smartphone |
| Fitness Band | Software Issue | Not switching on | Not able to sync with the smartphone |
| USB Cable | Damaged product received | USB not Working Properly | |
| Fashion Accessories | Size issue | Damaged product received | |
| What Are Return Not Acceptable | We will not be able to accept any returns after 5 days depending upon the category from the date of delivery. | We do not accept returns when the product is damaged or broken. The product should not be used. | All the products delivered in our "package" must be returned. Anything missing from the "package" will not be accepted |
| Refund eligibility | A received different product from what was ordered | You can ask for a refund against any of your order within 3 days of its date of delivery | The refund procedure will be initiated within 24 -72 hours once we receive your product. |
| Order Cancellations | |||
| How do I cancel my order | To cancel your order, send us an e-mail on support@kssshop.in or call us on this number 9355383838 within 24 working hours | We will be able to cancel your order only if the shipment has not been dispatched from our end |
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