Samsung S20 Silicone Case - Blue

RETURNS POLICY

HE PROCEDURE OF RETURNING THE GOODS POLICY: www.kssshop.com has the best policies for returning goods. The customers can request a return or exchange of a product within 30 days post-delivery! The partial returns can also be done for one product or all the products. The procedure is given below: Step 1: The customer can go to the Support section and open the Profile section. One should enter the details of himself. This includes – Name, registered phone no, registered email address, query type, and the issues, to add a description as requested and go ahead and submit. The help desk will show the ticket no. on the screen! The customer will get this information on registered email as well. Step 2: The products will be taken back within 4 to 5 business days. The refund/ replacement will be initiated after checking the products. This can only happen if the products are in the right condition! Always, one should check information on registered email IDs. The scenario of product conditions: If the product is damaged due to inappropriate use. If the product is returned without proper safety packaging. The product need not be used or is altered. The request should be initiated before completing 30 days after the date of delivery of the order. No freebies & promotional offers will be entertained. THE NON- ELIGIBILITY OF PRODUCTS FOR RETURN/ EXCHANGE POLICY: Coupon availed or discounted products Products like daily usage will not be accepted for hygiene issues. Due to marketing campaigns, sales campaigns etc. will always have specific return/exchange/refund rules! The information regarding this is displayed on the promotion banner. The customer can get proper clarity on the above, by contacting the customer care Help Desk! THE PROCEDURE FOR DAMAGED PRODUCT & WRONG PRODUCT REFUND/ EXCHANGE: We have a strong quality check procedure for all the products before shipping. The products go through stringent checks on all parameters. However, in the scenario of the product being damaged during the transit period, the customer is liable to request a replacement or can claim a refund. There are simple procedures devised by us for damaged products and if one receives the product in defective condition. The steps are given below: Step 1: The customer can contact our Customer Support team through the Help Desk within two days of receiving the order. If the query is delayed from the customer’s end and the package is opened very late, we do not entertain the query! Step 2: The customer can share images in JPEG format and videos with us with the specific order details along with the request to return and refund! Our team will assist the customer as per the policy. Step 3: The products which are being returned are picked up by our delivery boys within 4 to 5 business days. The products need to be received by us in perfect conditions, and then only the query will be entertained.